(Featured: CARES, Farmington Hills)
With high temperatures sweeping the state, DTE is reminding customers that cooling centers are available to provide relief from the heat. Each location is subject to availability and capacity restrictions – please call in advance for current information and only travel if the conditions are safe.
To find a cool place near you or call 2-1-1 for support:
Oakland County Cooling Centers
Washtenaw County Cooling Centers
Livingston County – Salvation Army Building in Howell located at 503 Lake St. 48843
Please Remember to Keep Safety Top of Mind
- Be careful as you head outside – live downed wire can be covered up or out of sight after falling. Be mindful of supervising children and pets outdoors.
- Always consider wires live and dangerous – please remember to stay 25 feet from downed wires and anything in contact with those wires.
- Stay away from fallen trees or branches – they could have brought down a wire. Downed wires can look like sticks, so don’t pick any up.
- Report outages or down wires – Call 800-477-4747, visit outage.dteenergy.com, click below, or use the DTE Energy mobile app to report an outage.
- DO NOT CROSS YELLOW CAUTION TAPE – everyone should also heed the warning of yellow caution tape, indicating a downed power line in the area.
- Never use portable generators inside a home or business – they emit carbon monoxide, which can be deadly. Keep it outside, away from windows and doors, so fumes won’t come in.
Click Here to Report an Outage or Down Wire
What should I do if my power is out?
- Please let DTE know right away. Report it at the online DTE Outage Center, in the DTE app, or by calling 800.477.4747. You can choose how you’d like to receive updates on your restoration status – by phone, text or email.
When will DTE restore my power?
- DTE crews is working to restore power to all customers as quickly and safely as possible, and won’t stop until everyone is restored. As soon as we assess storm damage we will provide estimated restoration times at the online DTE Outage Center and in the DTE app.
Where can I go for additional help?
- If you are experiencing a medical emergency, call 911.
- Call 211 for help with urgent needs such as food and shelter.
What if I see a downed power line?
- If you see a downed power line, assume it is live and dangerous and stay at least one bus length (25 feet) from it.
- Beware that fallen lines may be buried in snow and you may stumble across one without knowing. Remember to “Look up to know what’s down.”
- If a power line falls on your vehicle, call 911 and remain inside until help arrives.
- NEVER drive across a downed power line.
How can I stay safe while using a portable generator?
- Never use a portable generator inside. It emits carbon monoxide, which can be deadly.
- Keep it outside, away from windows and doors, so the fumes won’t come in.
We have life-essential medical equipment that requires power. What do we do?
- If someone in the home requires electricity for life-essential medical equipment, please let DTE know by calling 1-800-477-4747.