You plug your TV into a surge protector to keep it safe. Wish you could plug your entire home into a surge protector? That’s essentially what DTE’s new Surge Protection Program offers. This service will protect your entire home’s appliances, electronics and wiring by installing a state-of-the-art, utility-grade surge protector outside your house at your meter. The device will capture potentially damaging and expensive surges and send them to earth ground outside, before they can enter a home and cause damage.
Since people are spending more time than ever at home, this program gives your family peace of mind by safeguarding your appliances for when you need them most.
Steal storms’ thunder! DTE’s Surge Protection Program offers:
- Convenient installation – No appointment necessary, installed in less than 30 minutes.
- Equipment inspection – In order for a surge protector to work, you need a good ground connection with no open neutrals, both of which DTE will inspect/test upon installation of your surge protection device.
- Protects major appliances – Including your refrigerator, washer and dryer, furnace, AC, and many other major appliances.
- Warranty for appliances – If your appliances are damaged by a power surge due to failure of device, you’re covered by a $5,000 per instance ($50,000 lifetime) repair/replacement warranty.
- Protects your home’s electronics – Including TVs, computers, gaming systems and more.
- Free replacement – Surge protection equipment wears down over time. If or when your surge protection device takes a power surge or wears out, DTE will come out to replace it for free.
- Convenient billing – The monthly fee will be added to your regular energy bill
Colin Kennedy, a DTE Energy employee and electric customer, recently experienced a powerful storm surge that left his refrigerator on the fritz — and his wallet empty.
As a booming thunderstorm rolled through his neighborhood, Colin waited for the lightning to subside and life to return to normal, as it typically does following a storm.
Colin thought his family and home had made it safely through the storm, but in the days to come, he noticed that his new, high-tech refrigerator would no longer stay cool. Two repair visits later, he learned that the device’s motherboard was fried by a surge, most likely from the recent thunderstorm.
“I wish I had some sort of protection for this,” Colin said. “I was out $3,500 for the refrigerator, plus two repair visit charges, and a few hundred dollars in food. And on top of all that, we had major disruption for a family of five having to live without a refrigerator for weeks.”
Devices can be installed at any time for a monthly fee of $9.99. The program includes a $5,000 per instance ($50,000 lifetime) limited warranty should your major appliances (washer, dryer, refrigerator, furnace, air conditioner, dishwasher, etc.) experience damage from a power surge due to failure of the device.
Interested in enrolling in DTE’s Surge Protection Program? Protect your home Today.
Frequently Asked Questions
What is a whole home surge protector?
You can think of a whole home surge protector like a filter. The device is installed outside at your electric meter, letting in the electricity that your home needs, and blocking the harmful temporary power surges before they can even enter your home and cause damage.
Why should I care about power surges?
Small power surges are a normal everyday occurrence and can be generated from equipment or appliances in your home cycling on and off (air conditioner, washer/dryer, etc..). Small power surges are largely unnoticeable, but they can wear away at your equipment and appliances over time, reducing their lifespan. Large external power surges from sources such as lightning can cause widespread damage in your home, leaving you on the hook for thousands of dollars in repairs and replacement.
What appliances are and are not covered under warranty should they experience damage from a power surge?
Major appliances such as refrigerators, clothes washers/dryers, dishwashers, freezers, furnaces, air conditioners, and many other appliances also known as “white appliances” are covered under warranty up to $5,000 per instance. Though your electronic devices such as TVs, computers and gaming systems will be protected, they are not covered under the replacement warranty.
I’ve never had problems with power surges, why should I install this device?
Modern appliances and electronics are smaller, faster, and more sophisticated, making them extremely susceptible to power surge damage. Just because you have not experienced a power surge in the past, does not mean you are immune from experiencing one in the future. A large power surge can take out many appliances in an instant. This can leave you without these crucial appliances for weeks, while repair specialists are in and out of your house.
How do I know if the surge protection device is working?
The devices DTE utilizes have a red indicator light which illuminates if the device is functioning properly. If the device takes a heavy power surge, the indicator light may go out and the device will need to be replaced. If the indicator light goes out on your device, call DTE and we will install a new one at no additional cost to you.
Should I still plug my TVs and other electronics into surge protection strips?
Yes! In order to provide the most protection, we recommend a “layered” surge protection system including whole home surge protection, and surge protection strips.
Do I have to be home during the installation?
No. DTE will install the surge protection device outside at your electric meter. There are no appointments or permits necessary and installation typically takes less than 20 minutes. You should plan for a brief interruption of service to allow for device installation.
How long do I need to stay enrolled for?
There is a one-year commitment to the program. If at any time you are unsatisfied with the program, please contact us so we can make things right.
Who can I contact to ask questions or request more information?
Email firstname.lastname@example.org or call 833.452.0224.