Flooding, whether it be from heavy rain or a water main break, can bring unexpected challenges for our customers. At DTE Energy, we prioritize your safety and want to ensure you have the tools and knowledge to protect your home and family. Here are some essential tips to help you stay safe.
Preparing
- Inspect your sump pump: Make sure it’s working correctly and has a battery backup.
- Clean gutters and downspouts: Prevent blockages that could cause water to pool around your foundation.
- Elevate belongings: Keep valuables and hazardous materials off the basement floor.
During the weather event
- Monitor water entry: Watch for any signs of water seeping into your basement.
- Electrical safety: Do not touch electrical equipment if it’s wet or if you’re standing in water.
- Stay updated: Follow weather reports and heed any flood watches, warnings or advisories.
Afterwards
- Safety first: Don’t enter a flooded basement until it’s declared safe, especially if there’s a risk of electrical shock.
- Protective gear: Use gloves, masks, and boots when cleaning up to avoid contact with contaminants.
- Professional help: For extensive flooding, consider hiring a professional to ensure proper drying and sanitation.
Additional safety tips
- Turn off power: If you can do so safely, turn off electricity at the main breaker or fuse box to prevent electrical shock.
- Avoid downed power lines: Assume all downed power lines are energized and dangerous. Keep at least 25 feet away and report them to DTE Energy at 1.800.477.4747, on our app or online at outage.dteenergy.com.
- Portable generators: Use them outdoors only and away from windows to prevent carbon monoxide poisoning.
Your role in ensuring safety
We’re committed to providing you with the resources you need to stay safe. Your awareness and proactive measures play a crucial role in safeguarding your home during extreme weather conditions.