Scammers have a new tactic to impersonate utilities – this time by targeting customers across the country through placed ads on search engines. A few months ago, we warned of scam ads that were targeting customers looking to start new service with DTE. Now, scammers are also targeting customers who are searching for ways to start service or pay their DTE bill.
The scam web pages appear as a “sponsored post” on search listings, located near the top of the page. When a customer clicks on a link to learn more about paying their DTE bill, their phone sometimes automatically places a call to the scammers, who then ask for payment information and other sensitive personal details
Scammers are becoming more and more savvy every year, finding new ways to trick customers into falling for financial scams. While we’re actively working with search engines to try remove these scam ad placements, it’s important for customers to know and recognize the red flags of an energy scammer to not fall victim. The more you know about the red flags of scammers, the less likely you are to fall victim to one.
We encourage all customers be cautious about clicking on a link or scanning a QR code from an advertiser they are unsure about. Learn more about other scam red flags at on our website.
If you’re looking to pay your energy bill, DTE has a variety of quick and convenient online payment options, which can be found at dteenergy.com/options.
Easy ways to pay your DTE Energy bill
DTE online account
Pay your monthly bill by logging into your DTE online account. You can sign into your account or create an account at dteenergy.com/login.
Online guest pay
Don’t have an online account? You can use our guest pay feature at dteenergy.com/login. You’ll just need your service address or account number.
DTE Energy mobile app
Enroll in eBill
Get your monthly bill delivered straight to your email inbox every month, as well as reminders to pay as you’re nearing your due date. Enroll in eBill at dteenergy.com/ebill.
Enroll in AutoPay
Never miss a due date again with AutoPay. Once you enroll, your monthly energy bill will be automatically withdrawn from your bank account, credit or debit card on your due date. Enroll in AutoPay at dteenergy.com/autopay.
Phone call with our automated system
Call 800.477.4747 to make a payment with your checking or savings account. Eligible customers can also pay with a Visa®, Mastercard® and Discover® debit or credit card.