Our crews are in the community every day making improvements to your DTE gas and electric service. This work involves large-scale projects that are helping us build the grid of the future. It also includes routine maintenance to our equipment and occasional emergency response. Sometimes, this requires that we visit or enter a customer’s home or property.
Before DTE makes a routine visit to your home, we typically will contact you in advance through direct mailers, door hangers, or by phone, text or email using the contact information on file.
Our crews also often have maintenance projects that must be completed, like gas meter safety inspections. They may use available time between scheduled projects to complete remaining work, which would mean they could visit a customer’s home before DTE has had a chance to notify the customer ahead of time.
While it’s not common that a DTE employee would need to enter your home, it does happen. Our team may need to check your meter if it is indoors, conduct an inspection of pipes, or relight appliances if there was an interruption in gas service. But whenever possible, we will make every attempt to ensure you’re aware of any work needing to be done at your home, and if possible, schedule a time for the work to be completed.
No matter what, we want you to feel safe when DTE or any utility worker visits your home. Please keep the following information in mind when someone at your door identifies themselves as a DTE employee and requests to enter your home or property.
- Know your electric and gas provider. Just because DTE supplies your electricity, it does not mean they supply your gas, and vice versa.
- Before DTE makes a routine visit to your home, we typically will contact you in advance through direct mailers, door hangers, or by phone, text or email using the contact information on file.
- While it’s not common that a DTE employee would need to enter your home, it does happen. Our team may need to check your meter if it is indoors, conduct an inspection of pipes, or relight appliances if there was an interruption in gas service.
-
DTE does not sell solar panels or any solar panel equipment. If a person comes to your home or reaches out to you regarding solar panel sales or installation, know that they are not associated with DTE.
- Prior to allowing a person claiming to work for DTE in your home or on your property, you should look for and do the following:
- All DTE Electric and DTE Gas employees and some contractors carry identification badges and are required to show their badge when asked.
- Customers should ask the employee why they are there and, if necessary, call DTE at 800-477-4747 to confirm the work being done before allowing entry or access to their property. Keep your door locked while you are making the call, and only speak through a locked screen door if it’s necessary to talk to the person.
- If an employee/contractor refuses to show their badge, the customer should call 800-477-4747 to verify whether or not DTE is scheduled to be on site or at their home.
To learn more about the red flags of scammers, click here.
To update your contact information on your DTE account, visit our website to log in.