DTE has a 150-year history of serving customers and communities with the energy they need to power their homes and businesses. We strive to meet and exceed your expectations in everything we do.
However, if you ever have an unresolved situation or problem, we want to solve it as quickly and safely as possible. Please contact us through this easy-to-use form. We’ll make sure your concern gets the attention it deserves, and we promise to:
- Reach out to you to make sure we understand your concern.
- Research your concern, pulling up all necessary information.
- Determine next steps.
- Keep you up to date on the status of your issue.
Safety
At DTE Energy, your safety comes above all else! If you:
- Have a downed power line please fill out this form.
- Are experiencing frequent service interruptions, please contact us.
Electric safety tips
- During a storm:
- Always stay at least 25 feet away from downed power lines and don’t touch anything they are in contact with such as fences- always consider them live and dangerous.
- Never cross yellow caution tape, which may indicate there is a downed power line in the area.
- After a storm:
- Stay out of flooded/damp basements or other areas if water is in contact with outlets, a furnace or any electrically operated appliance. Most water or moisture conducts electricity, and contact may cause a serious or fatal injury.
- Be sure to supervise children and pets outside following a storm.
- Never operate a generator in your home, garage or other enclosed building, as generators emit carbon monoxide. Place generators in a dry, outside location.
Natural gas safety tips
- How to detect a gas leak:
- Smell: The most obvious sign of a natural gas leak is the smell. We add a harmless substance to natural gas, so it stinks like rotten eggs, making it easier to detect.
- Sight: Look for dead or discolored vegetation in an otherwise green area. Soil may be abnormally dry or hardened. In wet or flooded areas, there may be continuous bubbling.
- Sound: Gas leaks often emit a blowing or hissing sound.
- Other signs: If a leak has been ignited, there will be flames. In certain cases, gas leaks will blow dust from a hole in the ground.
- If you suspect a gas leak leave the area immediately, call 911 and then contact DTE at 800.947.5000.
- Install carbon monoxide detectors in your home’s bedrooms, hallways and living spaces.
- If you suspect carbon monoxide poisoning immediately leave the area to get fresh air, seek medical assistance and then call 911.
- Always call MISS DIG at 811 three business days before beginning a digging project like planting or installing a new mailbox, patio, pool fence, etc., and more.
Don’t hesitate to contact us if you ever have an issue. Learn more about our frequently asked questions on our website.