DTE wants you to stay safe and warm this winter, however we understand this time of year can also bring increased energy usage and bills. We offer a variety of programs, tools and resources to manage your energy use. If you are behind on your energy bills, don’t wait to ask for help. There are assistance programs and payment plans available to help virtually everyone struggling with their energy bills. 

State Emergency Relief (SER) 

Administered by the Michigan Department of Health and Human Services (MDHHS), SER provides immediate help if you have a past due bill or disconnect notice.  

 Low-Income Self-Sufficiency Plan 

This program allows you to keep up with energy bills through a fixed payment plan based on income and energy use. 

 Payment Agreement 

This is an easy way to get your account back on track. Payment Agreements allow you to use an installment plan to bring your account up to date.  

 Winter Protection Plan  

This prevents service interruption and high utility payments during the heating season (November 1 – March 31) for low-income customers, at or below 150% of the federal poverty level, and seniors (age 62 and up). 

 The Shutoff Protection Plan   

This payment program is designed to assist low-income customers year-round and senior citizens during the space-heating season. The plan helps eligible customers manage the outstanding balance on their account and provides protection from a service interruption if monthly payments are regularly made. 

To get help enrolling in one of our programs or to apply for State Emergency Relief, call 2-1-1. To learn more about these programs or explore other assistance options, visit dteenergy.com/help. 


Simple ways to stay warm and comfortable while keeping your energy bill low:  

 Uncover vents  

Make sure rugs, drapes or furniture are not blocking airflow from registers to improve efficiency and comfort. 

 Watch for energy “vampires” 

An energy vampire is any appliance, tool or other electric item that uses energy even when it’s not in use. Examples include printers, game consoles and coffee makers. When they’re not in use, it’s best to unplug the item at night or whenever you leave the house. This way you can avoid unwanted energy drain. 

Seal then insulate 

Seal air leaks around your home to keep heat in and cold air outside. Add caulk or weather stripping as necessary to seal leaks around windows and doors. 

 Check your air filter

A dirty air filter can make your furnace work harder and lead to higher energy costs and even damaged parts. During the winter, be sure to check that your air filter is clean at least once a month since it will be working harder during these months. 

Close the fireplace damper 

Keep your fireplace damper closed unless a fire is burning. Keeping the damper open is like keeping a window wide open during the winter allowing warm air to go right up the chimney.