Our DTE team is proud to be active in the community, connecting customers like you with valuable support, resources, and assistance. Whether it’s through Open Houses, Customer Resource Fairs or other local events – we’re here to help you stay informed and empowered.
Explore our upcoming schedule of events and join us:
Mobile Customer Offices:
We’re coming to a neighborhood near you! We’ve partnered with local organizations to provide face-to-face assistance events in the community, where customers can ask questions about bills and receive in-person customer service from DTE team members. While customer bills cannot be paid at these events, you can receive guidance on how to seek payment assistance and additional support. At our Mobile Customer Office, you can discuss a variety of questions, including:
- Explanation of your bill
- Energy assistance referrals
- Affordable payment plans
- Moving or transferring service
See our most up to date 2025 schedule below to find an upcoming event near you.
Upcoming events:
Southfield Pavilion
10 a.m.-3 p.m., Wednesday, Sept. 24
26000 Evergreen Rd, Southfield, MI 48076
Northwest Activities Center
9 a.m.-2 p.m., Thursday, Sept. 25
18100 Meyers Rd., Detroit, MI 48235
Wayne County Community College (Northwest Campus)
10 a.m.-3 p.m., Thursday, Nov. 20
8200 Outer Dr. West, Detroit, MI 48219
Customer Resource Fairs:
Today in Michigan, more than 1.3 million people live below the federal poverty level. Our state’s struggling economy, coupled with our unforgiving winters, means a greater need for energy assistance. We partner with the Michigan Department of Health and Human Services, the Michigan State Housing Development Authority and local energy assistance agencies to provide case management solutions, energy efficiency education and energy assistance to customers in need.
Our services include:
- Help with applying for energy assistance (State Emergency Relief)
- Tips to help you reduce your energy bills
- Access to various human services agencies
All customers who attend these events must minimally bring the following items. Some events may require more proof of income. Call the partnering agency to learn more.
- Valid Michigan ID for all household members over the age of 18, such as a driver’s license, state ID, Detroit ID or passport
- Social Security cards for all household members regardless of age
- Proof of income for the last 60 days — eight weekly pay stubs, four bi-weekly pay stubs or two monthly pay stubs
- 2025 Supplemental Security Income or Social Security Statement
Income-qualified families may qualify for the Low-Income Self-Sufficiency Plan. This program allows you to make affordable monthly payments based on your income.
Upcoming events:
Washtenaw Community College
10 a.m.-2 p.m., Thursday, Oct. 2
4800 E. Huron River Dr., Ann Arbor, MI 48105
Fellowship Chapel
10 a.m.-2 p.m., Thursday, Oct. 23
7707 Outer Dr., Detroit, MI 48235