As of 5:30 p.m. Sunday, April 15, 2018, DTE Energy has restored power to more than 58,000 customers impacted by an ice storm that hit Southeast Michigan early Sunday.
About 310,000 customers remain without power, including several schools. We expect that schools currently without power will remain out of power tomorrow and possibly Tuesday.
Today our main priority was public safety, including identifying and securing downed wires. The weight of ice on the power lines, coupled with high winds caused more than 1,000 power lines to fall in Detroit and Wayne County, and hundreds more throughout the DTE service territory.
Customers should exercise extreme caution when outdoors to prevent coming into contact with a downed wire. If you see a downed wire, stay at least 20 feet away. Do not walk over it or drive over it in your car. Assume that it is live and stay away and report it to DTE using the DTE Energy Mobile app, DTE website or by calling 1-800-477-4747. Please do not cross the yellow tape.
Additional assistance has been requested from neighboring energy companies and will arrive early Monday.
DTE crews will continue to work around the clock to safely restore power to customers as quickly as possible. We are working to have 90 percent of the outages restored by Tuesday evening. Customers who do not have power now should not expect to have it restored tonight and should make the necessary arrangements to keep their families safe and warm.
Customers will receive a notification when crews have been dispatched to their area. By end of day Monday, all impacted customers should receive an estimate as to when their power will be restored.
- Always operate generators outdoors to avoid dangerous buildup of toxic fumes.
- Don’t open refrigerators or freezers more often than absolutely necessary. A closed refrigerator will stay cold for 12 hours. Kept closed, a well-filled freezer will preserve food for two days.
- Turn off or unplug all appliances to prevent an electrical overload when power is restored. Leave on one light switch to indicate when power is restored.
- If a customer is elderly or has a medical condition that would be adversely impacted by a power outage, they should try to make alternative accommodations with family or friends.
- During low-voltage conditions – when lights are dim and television pictures are smaller – shut off motor-driven appliances such as refrigerators to prevent overheating and possible damage. Sensitive electronic devices also should be unplugged.
- Stay out of flooded or damp basements or other areas if water is in contact with outlets or any electrically-operated appliance. The water or moisture may serve as a conductor of electricity. This can cause serious or even fatal injury.
- Assemble an emergency kit. It should include a battery-powered radio, a flashlight and candles, extra batteries, a first-aid kit, a fire extinguisher, bottled water and non-perishable food.
- Customers who depend on electrically powered medical equipment should ask their physician about an emergency battery back-up system. If a customer is elderly or has a medical condition that would be adversely impacted by a power outage, they should develop an emergency plan that allows for alternative accommodations with family or friends.
- Keep a corded or cell phone on hand because a cordless telephone needs electricity to operate. Also, customers should learn how to manually open automated garage doors.
- Customers who depend on a well for drinking water need to plan ahead on how they will obtain water. Store containers of water for cooking and washing.