As of 9:30 p.m. Sunday, April 15, DTE Energy has restored power to more than 80,000 customers impacted by an ice storm that hit Southeast Michigan early Sunday.
More than 370,000 customers were impacted, and 290,000 remain without power.
Today our main priority was public safety, including identifying and securing downed wires. The weight of ice on the power lines, coupled with high winds, caused more than 2,000 power lines to fall throughout DTE Energy’s service territory.
Please continue to exercise extreme caution when outdoors, and stay at least 20 feet away from fallen lines. If you see a downed line, report it using the DTE Energy mobile app, DTE website or by calling 1-800-477-4747.
DTE crews are working around the clock to safely restore power to customers as quickly as possible. We requested additional assistance from neighboring energy companies, who are expected to arrive early Monday.
We expect that 90 percent of our customers will have their power restored by end of day Tuesday. Customers who do not have power now should not expect to have it restored tonight and should make the necessary arrangements to keep their families safe and warm.
Customers will receive a notification when crews have been dispatched to their area. We are working to add restoration estimates for all customers on the DTE Energy outage map by end of day Monday.
Find the most up-to-date restoration information at empoweringmichigan.com/winter-storm-xanto.
- Always operate generators outdoors to avoid dangerous buildup of toxic fumes.
- Don’t open refrigerators or freezers more often than necessary. A closed refrigerator will stay cold for 12 hours. Kept closed, a well-filled freezer will preserve food for two days.
- Turn off or unplug all appliances to prevent an electrical overload when power is restored. Leave on one light switch to indicate when power is restored.
- If a customer is elderly or has a medical condition that would be adversely impacted by a power outage, they should try to make alternative accommodations with family or friends.
- During low-voltage conditions – when lights are dim and television pictures are smaller – shut off motor-driven appliances such as refrigerators to prevent overheating and possible damage. Sensitive electronic devices also should be unplugged.
- Stay out of flooded or damp basements or other areas if water is in contact with outlets or any electrically-operated appliance. The water or moisture may serve as a conductor of electricity. This can cause serious or even fatal injury.
- Assemble an emergency kit. It should include a battery-powered radio, a flashlight and candles, extra batteries, a first-aid kit, a fire extinguisher, bottled water and non-perishable food.
- Customers who depend on electrically powered medical equipment should ask their physician about an emergency battery back-up system. If a customer is elderly or has a medical condition that would be adversely impacted by a power outage, they should develop an emergency plan that allows for alternative accommodations with family or friends.
- Keep a corded or cell phone on hand because a cordless telephone needs electricity to operate. Also, customers should learn how to manually open automated garage doors.
- Customers who depend on a well for drinking water need to plan ahead on how they will obtain water. Store containers of water for cooking and washing.