DTE Energy crews are working around the clock to restore power to all customers affected by Winter Storm Xanto. As we continue to attack outages throughout Michigan, the safety of our crews and customers remains our top priority.
We understand being without power is difficult and inconvenient, and we promise we won’t stop working until all restorations are complete. We currently have more than 1,000 workers in the field and 600 workers from five states – Illinois, Indiana, Ohio, Pennsylvania and Tennessee – have been deployed to assist us.
DTE’s outage restoration process
With more than 390,000 customers impacted by the storm, it’s important we adhere to a prioritized restoration process to ensure power is restored as safely and quickly as possible. Our restoration process begins with:
- Addressing dangerous situations, such as downed power lines.
- Restoring health and safety facilities, like hospitals and police stations.
We then focus on the largest blocks of customers first because, in many cases, we can restore hundreds of customers as quickly as we can restore one. The order is:
- Substations that serve entire communities
- Lines that feed large subdivisions and businesses
- Equipment that powers individual homes
Once we restore a circuit, some individual customers may still be without power because of secondary damage (some customers in a neighborhood may have power while others in the same neighborhood may not). This is also why some customers may be restored and still see localized outages in their area.
Significant damage creating barriers to repairs and restorations
As we move through the prioritization list, our pace of restoration may decrease. That’s because we focus on the largest groups of customers early in the restoration process and remaining outages typically require more complex and time-consuming repairs. Our crews continue to discover severe, previously unreported damage – e.g., broken poles and fallen trees – that increase repair time and/or prevent us from accessing equipment that needs repair.
Report an outage and get real-time status updates
Be sure to visit our limited emergency website to report an outage, or to download the DTE Energy Mobile app, which will allow you to report an outage and send real-time restoration updates via email, text message or push notifications.
- Never drive across a downed power line. If a power line falls on your vehicle, remain inside until help arrives.
- Always operate generators outdoors to avoid dangerous buildup of toxic fumes.
- Don’t open refrigerators or freezers more often than absolutely necessary. A closed refrigerator will stay cold for 12 hours. Kept closed, a well-filled freezer will preserve food for two days.
- Turn off or unplug all appliances to prevent an electrical overload when power is restored. Leave on one light switch to indicate when power is restored.
- If a customer is elderly or has a medical condition that would be adversely impacted by a power outage, they should try to make alternative accommodations with family or friends.
- During low-voltage conditions – when lights are dim and television pictures are smaller – shut off motor-driven appliances such as refrigerators to prevent overheating and possible damage. Sensitive electronic devices also should be unplugged.
- Stay out of flooded or damp basements or other areas if water is in contact with outlets or any electrically-operated appliance. The water or moisture may serve as a conductor of electricity. This can cause serious or even fatal injury.
- Assemble an emergency kit. It should include a battery-powered radio, a flashlight and candles, extra batteries, a first-aid kit, a fire extinguisher, bottled water and non-perishable food.
- Customers who depend on electrically powered medical equipment should ask their physician about an emergency battery back-up system. If a customer is elderly or has a medical condition that would be adversely impacted by a power outage, they should develop an emergency plan that allows for alternative accommodations with family or friends.
- Keep a corded or cell phone on hand because a cordless telephone needs electricity to operate. Also, customers should learn how to manually open automated garage doors.
- Customers who depend on a well for drinking water need to plan ahead on how they will obtain water. Store containers of water for cooking and washing.