Michigan has approximately 100,000 residents who communicate exclusively using American Sign Language (ASL). In collaboration with the Alliance for Deaf Services, DTE Energy launched a first of its kind program utilizing Video Remote Interpretation technology to engage the Deaf community. By providing its energy specialists visiting the homes of Deaf customer’s easy access to qualified ASL interpreters, DTE Energy has increased the number of Deaf customers it can serve through this energy efficiency program.
On Wednesday, Dave Delind, principal marketing specialist, DTE Energy, received the Letter of Accommodation for the work done by DTE with the Deaf community from Governor Rick Snyder. Lt. Governor Brian Calley presented the award at the Capital acknowledging the importance of developing innovative programs focusing on diversity and inclusion.
“I am consistently impressed by the inclusive, ground-breaking work DTE Energy delivers time after time,” stated Calley. “The technology and partnership is setting an example to other companies and creates a world where everyone can live their best life.”
Delind leads DTE Energy’s home energy consultation and low income programs. In 2017 he was recognized with an Elite 40 under 40 award by Oakland County for dedication to customer service and innovation.
The Home Energy Consultation Program is an energy efficiency program offering to residential customers where a DTE specialist will visit the home and conduct a free survey. Through the assessment, customers learn where their home uses the most energy and identify ways to save.
DTE Energy was approached by Alliance for Deaf Services to discuss improvements for Deaf customers to its Home Energy Consultation program. DTE Energy launched a first of its kind program utilizing Video Remote Interpretation technology to engage the Deaf community.
The innovative communication model works to remove barriers for the Deaf community, resulting in increased knowledge on how to reduce energy costs, and increased the services provided by DTE Energy.
To learn more, visit dteenergy.com/HEC.