At DTE Energy, we know that severe weather can cause stress on you and your budget. That’s why we want to make sure you’re prepared for the effect of this record-setting cold with tips to help you manage your energy use and keep you safe.

Even without making any changes to your home, your furnace and other heating sources are working harder to maintain the current thermostat setting against this historic winter cold.  This means your home is using more energy, which will lead to a higher bill next month.

For tips and information about how to better manage your energy use this winter, visit

If you or someone you know needs shelter or assistance during this historic cold, a list of warming centers is available on this site.

Your safety is our top priority. To keep you and your loved ones safe over the next few days:


  • Know how to spot the signs of carbon monoxide (CO) poisoning – headaches, nausea, dizziness and breathlessness all indicate potential exposure. If these symptoms occur, leave the area immediately and get fresh air. Seek medical assistance and call 911. Be sure to have a carbon monoxide detector.
  • Remove any snow or ice from your outdoor gas meter with a hand or brush and make sure to clear a path to your meter. Avoid using sharp objects like shovels to prevent damage to your meter.

Do not:

  • Use a natural gas range or oven to heat your home.
  • Run a generator inside your home, garage or other enclosed building or use an unvented natural gas or kerosene space heater indoors.

Payment assistance is available

DTE offers many forms of assistance for customers with financial hardships, including the Shutoff Protection Plan, (SPP), Low Income Self Sufficiency Plan (LSP), Flexible Due Date and more. If you’re having difficulty paying your bill, contact our Customer Service team as soon as possible by calling 800.477.4747.