Storm restoration update: April 17, 2018 10:40 a.m.

Tags:

April 17, 2018 10:40 a.m.     

As of 10:40 a.m. Tuesday, April 17, DTE Energy has restored power to more than 65 percent of the 390,000 customers impacted by Sunday’s ice storm.

With an additional 200 workers expected to arrive today, there will be about 1,600 workers operating around the clock to restore service to the 135,000 DTE customers who remain without power.

We expect to have 90 percent of the total impacted customers restored by the end of the day, along with most schools that are currently without power. Customers can use the DTE Energy Mobile app, or visit dteenergy.com, to get a restoration estimate for their address.

We continue to update our blog, empoweringmichigan.com, with storm information. Additional information is available at dteenergy.com/outage.

As always, keeping our customers safe is our number one priority. We are asking everyone in our community to check on their neighbors and loved ones – especially seniors and those with disabilities or medical needs. Those with medical needs can call United Way’s 2-1-1 crisis hotline to find local services.

Customers should stay at least 20 feet away from all power lines and anything they’re in contact with, and consider them live. They are extremely dangerous. Treat every downed power line as if it were energized. Customers should also heed the warning of yellow caution tape, which indicates there is a downed power line in the area. DO NOT CROSS YELLOW CAUTION TAPE. Never use a portable generator inside a home or business. It emits carbon monoxide, which can be deadly. Keep it outside, away from windows and doors, so the fumes won’t come in. 

Customers have three convenient ways to contact DTE when they lose power or see a downed power line: call (800) 477-4747, visit DTE’s website at dteenergy.com or access the DTE Energy Mobile App from your smart phone or tablet. The app is available free of charge from the Apple Store and Google Play. Additional information is available through the online Power Outage Map at www.dteenergy.com/outage.

The next storm update will be at 3:30 p.m.

Storm tips:  

  • Never drive across a downed power line. If a power line falls on your vehicle, remain inside until help arrives.
  • Always operate generators outdoors to avoid dangerous buildup of toxic fumes.
  • Don’t open refrigerators or freezers more often than absolutely necessary. A closed refrigerator will stay cold for 12 hours. Kept closed, a well-filled freezer will preserve food for two days.
  • Turn off or unplug all appliances to prevent an electrical overload when power is restored. Leave on one light switch to indicate when power is restored.
  • If a customer is elderly or has a medical condition that would be adversely impacted by a power outage, they should try to make alternative accommodations with family or friends.
  • During low-voltage conditions – when lights are dim and television pictures are smaller – shut off motor-driven appliances such as refrigerators to prevent overheating and possible damage. Sensitive electronic devices also should be unplugged.
  • Stay out of flooded or damp basements or other areas if water is in contact with outlets or any electrically-operated appliance. The water or moisture may serve as a conductor of electricity. This can cause serious or even fatal injury.
  • Assemble an emergency kit. It should include a battery-powered radio, a flashlight and candles, extra batteries, a first-aid kit, a fire extinguisher, bottled water and non-perishable food.
  • Customers who depend on electrically powered medical equipment should ask their physician about an emergency battery back-up system. If a customer is elderly or has a medical condition that would be adversely impacted by a power outage, they should develop an emergency plan that allows for alternative accommodations with family or friends.
  • Keep a corded or cell phone on hand because a cordless telephone needs electricity to operate. Also, customers should learn how to manually open automated garage doors.

Customers who depend on a well for drinking water need to plan ahead on how they will obtain water. Store containers of water for cooking and washing.