New Community Customer Office opens to better serve customers in Northeast Detroit

Tags:

DTE Energy is opening a new Community Customer Office in an effort to better serve customers residing in Northeast Detroit. On June 12, 2017, the office, located in the Samaritan Center at 5555 Conner St., will replace the Eastern Market Business Office, which closed at the end of business on Thursday, June 8, 2017.

“Our Community Customer Offices are strategically selected in convenient locations right where our customers live, work and are already conducting other personal business,” said David L. Johnson, senior vice president, Customer Service and Economic Development, DTE Energy. “Our new community office in the Samaritan Center resides with other services including medical and mental health, job training and placement, educational programs and community partner agencies and organizations. Many of our customers are already utilizing these other services, and we hope that this new office location will provide a one-stop, more efficient and convenient means for them to manage their business with us.”

To assist customers with account access and payments, a DTE Payment Kiosk has been installed at the Samaritan Center Community Customer Office location to allow quick bill pay via cash, check and credit card. There are 37 payment kiosks in 28 locations throughout the community, that now accept payments from not only DTE, but also the Wayne County Treasurer’s Department and the Detroit Water and Sewerage Department. There are 37 payment kiosks in 28 locations throughout the community, that now accept payments from not only DTE, but also the Wayne County Treasurer’s Department and the Detroit Water and Sewerage Department.

The Samaritan Center Community Customer Office will have DTE representatives available for customers requiring help with more complex issues that cannot be taken care of with the self-service options. The office will open for business Monday – Friday 9:00 a.m. – 4:30 p.m.

In addition to Payment Kiosks, DTE offers a variety of other self-service payment and billing options that are free and available to customers 24 hours a day, seven days a week to help manage and pay bills.

  • Customers can manage their accounts anytime, anywhere by downloading the free DTE Energy Mobile app from the App Store or Google Play.
  • Customers can also receive their DTE bill electronically every month with eBill Paperless Billing, and have the added convenience of not worrying about forgetting to pay their monthly bill with AutoPay.
  • Additional self-service payment options can be found online at dteenergy.com/options.

Visit dtekiosk.com for a list of DTE Energy Payment Kiosk locations.