J.D. Power Awards

Highest in business – and with the hardware to prove it

Tags:

DTE Energy took home not one but two J.D. Power awards for business customer satisfaction in 2017. The company was ranked highest in customer satisfaction in the Midwest based on surveys of business customers for both gas and electric service.

This is the first time in company history that DTE has been ranked “Highest in Customer Satisfaction with Business Natural Gas Service and Electric (Large Utilities) Services in the Midwest.” We’re honored by the recognition but what matters most is customer satisfaction and our partnership with businesses.

The study measures business customer satisfaction with gas and electric utility companies by examining six factors: customer service; safety and reliability; corporate citizenship; billing and payment; price; and communications.

DTE has enhanced its focus on business customers in several ways. The company maintains a business center for small- to medium-sized commercial customers with a dedicated phone number that connects callers directly with representatives who are knowledgeable about DTE’s business-focused services and offerings. Plus, anytime day or night, business customers can manage their accounts online with DTE’s enhanced business web experience. In 2017, DTE also conducted about 1,900 Business Energy Consultations to help business customers save money and energy.

DTE Energy received the highest numerical score in the Midwest region of the J.D. Power 2017 Gas and Electric Utility Business (Large Utilities) Customer Satisfaction Studies. 2017 studies are based on 10,050 (gas) and 19,268 (electric) total responses, 23 (gas) and 13 (electric) providers, and measures customer satisfaction among business customers in the U.S. surveyed February-June and August-November 2017 (gas) and July-October 2017 (electric). Your experiences may vary. Visit jdpower.com.