It was an unseasonably hot Sunday afternoon late last September in Traverse City. In the back yard of the Dilloway’s, Nichole and Shane were celebrating Bennett’s third birthday with family members.
Nichole, seven months pregnant, went into the house. When she returned, she told her husband that something didn’t smell right inside.
“We went back in the house together and walked around,” said Shane. “She was right. There was a smell that wasn’t normally there. As a homeowner for only two years, I didn’t know much about natural gas.”
So, Shane called his brother-in-law who works for DTE Energy. He told Shane to contact the company’s Gas Leak Line at 800.947.5000.
“The person I spoke to was very helpful and walked me through everything,” said Shane. “They told me to take it seriously, but didn’t put me in a panic mode.”
Nichole and Bennett went to her parent’s house, which is nearby, while Shane waited for a DTE technician. He arrived about 15 minutes after the call.
“He took a detector and walk around the house,” Shane explained. “He found a small leak in the basement. The problem was the gas line to our clothes dryer. He told me exactly what he was going to do and what I needed to do. In the end, the leak was fixed and we bought a new dryer, which we planned to do, anyway.
“I was very pleased with the response. The DTE employee I talked to on the phone was awesome and so was the technician. Both were very knowledgeable and made me feel good about what was happening. They had the appropriate amount of urgency. We felt like we were a priority and that our safety was of the utmost importance to DTE.”
Do you know what to do if you smell the rotten-egg odor of natural gas? Follow these steps:
- Do NOT use any electrical devices (including cell phones) or open flames
- Leave the area immediately and seek a location where you no longer smell natural gas
- Call DTE Energy at 800.947.5000 (or contact your local gas company, if not a DTE gas customer)