gas service technician assisting customer

DTE Gas employees check on seniors who may be without electric power

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While DTE Energy line crews and crews from out of state are hard at work restoring electricity to those who lost power in Wednesday’s wind storm, DTE Gas employees are lending a hand by checking in on some of our most vulnerable customers.

DTE Gas Operations teams are checking on our seniors and those with known medical issues who have lost power as a result of the historic outage.

Using smart meter technology, we have identified about 1,200 customers in the hardest-hit areas of east Detroit, and we are moving into other areas as necessary. When a vulnerable customer is identified as being without power, DTE Gas employees are calling by phone to ask if the customer needs assistance, and notifying them of the nearest warming center.

For customers who do not answer by phone, DTE Gas crews have been dispatched to knock on doors and check on them in person, and will leave behind information about the warming centers if no one answers.

DTE employees making these visits are in full uniform with their DTE employee ID visible, and are driving marked DTE Energy vehicles.

So far, we have already made contact with more than 320 customers through this program by Friday night at 6 p.m., and employees will be reaching out to another 1,600 customers on Saturday.