customer service representative in Kentwood, MI

Difference makers wanted: now hiring customer service professionals

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Applications open for Grand Rapids positions; Detroit openings coming soon  

We’re looking for experienced, motivated customer service professionals to fill open positions in our growing contact centers in Kentwood, and Detroit, Michigan, and to help us continue to elevate the levels of service and support our customers have come to expect from us.

When you become a member of the DTE Energy family as a customer service representative, you’ll work with a variety of our business units, including our electric and gas businesses, and you’ll gain valuable knowledge that will prepare you for roles and advancement throughout our company. In fact, many of DTE’s leaders began their careers in our contact centers, and they often attribute their success to the experience they gained on the front line.

There’s never been a more exciting time to join DTE Energy. Our industry is changing faster than ever, and that means huge potential for growth within our company!

Pay and benefits

Starting pay for our customer service representatives is $15, and after one year, hourly pay is increased to $16. But your earning potential isn’t limited to your hourly wage … last year, about 80 percent of our reps averaged at least an additional $2.66 per hour in incentives. Once you’ve been on our team a year, you’re eligible to apply for a specialist position, which pays $18.20 per hour.

As the fast-growing energy industry continues to evolve, we’re always looking for new ways to stay ahead of the curve, and attracting top talent plays a key role in allowing us to do so. We offer competitive benefits – including health and dental, retirement/401(k), and tuition reimbursement – to ensure you’re taken care of, and to help you achieve your goals in and outside of the workplace. It’s our promise to provide the training, resources and support you need to succeed with us.

Minimum qualifications

  • High school diploma (or equivalent)
  • At least two years of experience working in the customer service field
  • Ability to see your work through the eyes of those you serve
  • Motivation to play to win as a member of a diverse, high-energy team

Candidates in the Grand Rapids area

We’re currently hiring customer service representatives for our Kentwood, Michigan, contact center. If you’re interested in applying for one of these positions, please click here to learn more and to apply online. If you’re interested in applying, please do so as soon as possible. This posting will expire on June 8, 2017, and we will accept a limited number of applicants.

Candidates in the Detroit area

We will post positions available at our Detroit contact center on May 10, 2017. We accept a limited number of applications, so we recommend you create/complete your profile prior to May 10, and apply for the position once it’s posted. Click here to create your profile now so you’re able to quickly apply when the position is posted on May 10.